On this episode of FNO: InsureTech, hosts Rob Beller and Lee Boyd sit down with Spencer McInvaille, Director of Digital Forensics at Envista Forensics, to uncover how everyday technology is reshaping the insurance investigation process. Spencer brings a wealth of real-world experience to the conversation, offering a compelling look at how phones, vehicles, smart devices, and more are now critical sources of claim-related evidence.

He shares how location history, device logs, and data patterns can either clarify or complicate claims, with practical examples across fraud detection, arson investigations, and verifying honest reports. The episode explores the delicate balance between privacy and convenience, and how personal data habits and consent can directly impact the outcome of an investigation.

Spencer also discusses the evolving role of AI in identifying manipulated media, analyzing complex data sets, and accelerating claims reviews. He explains why the timing of evidence collection is more important than ever, especially as digital trails can disappear quickly.

Listeners will walk away with a deeper understanding of how digital forensics is adding new layers to the truth-finding process in insurance and why the data we leave behind may be telling more of our story than we realize.